Fri, 22 Oct 2021

The COVID-19 pandemic has had a significant effect on labor markets across the world. In the US at the highest point during the pandemic, the unemployment rate reached 14.8% in April 2020. In the state of California, the largest US state, there were nearly three million people unemployed.

Despite being over a year into the pandemic and the economy reopening, California's backlog of unemployment claims continues to grow. As recently as June 15, 2021 more than 900,000 claims were stuck on pending. This means no benefit payments to the unemployed, many of whom have been out of work for over a year and have depleted all their financial resources. In most cases, claimants will have to speak to a representative at EDD to fix their claim and get payments flowing again. However, it's not so simple as making a phone call or sending an email. The EDD call center receives over 3 million calls per week and answers less than 10% of those calls. This leaves most claimants unable to reach a live person at EDD to resolve their claim issue and get much needed relief flowing again. Email contact isn't any better. Claimants have reported sending numerous emails and other than the standard auto-reply message, they never hear from anyone at EDD.

'We're more than a year from the start of the pandemic. EDD's website still goes down, almost every single Sunday," said Congressman Josh Harder of California's 10th District when interviewed by a local news organization. "I mean, folks are calling 100 times a day and not getting through to a live human being and there's no signs of improvement?"

A solution to the rescue

If you have an unemployment claim from the state of California that is stuck on pending and you've been unable to reach a live person at EDD, now there's a solution. The solution is an auto-dialing app that dials the EDD phone number and navigates the voice messages and prompts on behalf of a claimant to get through to a customer service person so they can get their claim fixed. For a nominal sum, claimants can sign-up for the auto-dial service and get in touch with an EDD representative. You can read the reviews of others that have used the service here.

How it works

The auto-dialing app will begin auto-dialing the EDD customer service line. The app replicates how a human would dial manually. But, because it's a computer program it is precise and will respond to the prompts at exactly the right time. Not a millisecond too soon and not a millisecond too late. Because it's a program, it executes with precision and it can redial at a very rapid pace. The service gets you to a hold line so you are in the que to speak to an EDD representative. The service relieves claimants of the ordeal of dialing over and over again. While the auto-dialer is doing the dialing you can be doing other things. It typically takes anywhere from 10 minutes to an hour for the system to get you to a hold line. You can get a five dollar discount by using the discount link found here Claimants that have spoken with an EDD representative have reported good results in getting their claim issue resolved and paying again. Spending fifteen dollars to unblock hundreds in benefits is a smart move for most folks.

More Baltimore News

Access More

Sign up for Baltimore News

a daily newsletter full of things to discuss over drinks.and the great thing is that it's on the house!