Order fulfilment comes at the core of any e-commerce business and determines the company's reputation within the market. Even if you deliver top-quality products, your potential customers wouldn't be willing to invest in your brand if the delivery procedure is unsatisfactory.
That is exactly why every e-commerce business puts in extra effort to bring in a fool-proof product delivery service. But are the efforts that you are putting in enough? Or do you need to hire a third-party ecommerce fulfilment service provider?
Finding answers to such questions is key to improving the efficiency and service delivery of your business. To help you find the right answer, here are a few signs that you should use a third-party e-commerce fulfilment service. So, if these signs are noticeable within the everyday working procedure of your business, it's time to entrust professionals with the fulfilment of your orders.
Decreased Productivity in Other Areas
Any order fulfilment process includes numerous technicalities and is a complex procedure that demands expertise.
A basic order fulfilment procedure includes:
- Inventory management
- Order processing (picking and packing)
- Shipping and delivery
- Returns management
And you have to undertake all these steps with utmost care and precision to ensure a satisfactory experience for your customers.
These tasks are easy for experts specialising in order fulfilment, but it might not be the case if it is not your forte. So, if you or your workers undertake this process with little or no experience, it will lead to inefficiency not just in the order fulfilment process but also in other aspects of your business.
You would direct your workers to areas where they are not skilled, reducing their overall productivity. So, it's always better to let them do the work they are adept at and hire professionals for efficient and convenient order fulfilment.
Struggling with Inventory Management
Are you constantly running out of stock? Is it getting tougher for you to keep track of your inventory? If so, it is a sign that you need to hire an e-commerce fulfilment service.
With a professional fulfilment service, you make way for the efficient management of your inventory. These professionals would keep you up-to-date with each aspect of your stock and ensure that you have enough products to constantly meet the needs of your customers.
- Keep a basic count of your inventory.
- Analyse customer behaviour and determine which products are in demand. That way, you can increase the production of these products and cut down on the ones that are not selling well.
So, if you are looking for ways to manage your inventory efficiently, then it's time you hire an e-commerce fulfilment service for your business.
Insufficient Storage Capacity
If managing your stock has become a huge burden because of insufficient storage space, then it's a sign that you should avail yourself of a third-party e-commerce fulfilment service. To meet immediate customer needs, stocking up on all your products is important. But if you don't have inadequate storage space, it might be a problem.
The assistance of any fulfilment service covers storage or warehousing facilities. With them, you can efficiently and safely store all your inventory without any worries. So, never let storage issues limit your production capacity by opting for reliable fulfilment service.
Your in-house order fulfilment service might be enough to support your small-scale business, but if you are planning to expand, you might need expert assistance.
When you are a small-scale business:
- Your orders are limited.
- Your area of operation is small.
- You need less storage space.
- You have fewer customers to deal with.
- The chances of returns are also less.
But when you consider expanding your business, all these above-mentioned responsibilities increase manifold, and your current workforce might be unable to handle it all.
Rising Order Fulfilment Costs
Order fulfilment can be expensive if not undertaken well. So, if your order fulfilment costs are rising even when your orders aren't, then you need to hire an order fulfilment service.
A fulfilment service targets several areas of your business and ensures efficiency while minimising costs. They offer complete distribution and warehousing services and secure an efficient order fulfilment process. While the initial cost of availing of third-party service might seem higher, in the long run, it will help you save a lot in terms of freight costs and storage charges.
Also, the more the fulfilment costs, the more you will have to charge your customers. And no customer likes paying extra delivery charges. So, cut down your costs and give your customers a more satisfactory experience by hiring a professional e-commerce fulfilment service.
Your Delivery Service is Not Up To the Mark
Are you constantly struggling with delivery delays? Is the number of returns increasing because your customers are dissatisfied with your product delivery? Are you struggling to keep up with the increasing orders? If yes, find a way out of all these troubles by hiring an order fulfilment service for your business.
These professionals will ensure perfection at each stage of the order fulfilment process and offer a satisfying delivery experience for all your customers. They would also offer customer support and timely answers to your customers' queries.
Make Way For Efficient Fulfilment of Your Orders With Efficient Group
If these signs are evident and are hindering your overall productivity, then it is time you get in touch with us at Efficient Group. We are a team known to offer comprehensive e-commerce fulfilment services and are a reliable name within the industry. So, secure a smooth delivery procedure and a satisfactory experience for all your customers with our e-commerce fulfilment service.
To find out more, you can reach out to us at +61 402 327 874 or 03 9397 2030